“Having worked with Soar Beyond on a number of training and NHS partnering projects at different companies, I have found them to be very responsive to our needs and to ensure the subject matter is both relevant and informative. As they work at the cutting edge with the NHS directly, the additional offerings around tool kits to support healthcare professionals are forward thinking and absolutely in line with the NHS agenda. For example, the i2i toolkit which they have developed for our disease area focus has attracted huge interest from medicines management and primary care network pharmacists. This provides a platform on which we can act as peer level partners in the improved management of patients whilst provide us with commercial opportunities in line with this agenda. I would wholeheartedly recommend working with Shailen and his team.”
Colin Smith, Head of Field Sales, Alliance Pharma 2020
“Soar Beyond’s has been a key part of our market access strategy and success in 2022 including the i2i Network supporting engagement with our target PCN GP clinical pharmacist audience.
The programme has not only brought us a valuable offer through the demo login for the field team, but the on-demand and live virtual training with implementation resources has generated more e-permissions for the company than the entire company had before!
What we like best about it is that we get monthly metrics reports and can actually see engagement through utilisation and downloads and the number of consents to contact. I really would recommend the i2i Network programmes for anyone trying to get to the PCN pharmacist audience at scale and in a highly credible and meaningful way.”
National Market Access Manager, Cardiovascular Portfolio, Top 10 pharmaceutical company
“We chose Soar Beyond to help us develop and implement our Pharmacy Activation Strategy because of their heritage and expertise in primary care pharmacy; they really understand the various pharmacy sectors and their relative importance for our portfolio of products. Not only have they helped us to map the entire patient journey and potential interventions, but they have supported us to identify the service and workforce development opportunities so that we have a clear short, medium, and long-term vision and matching value offer that will drive market access of our brands”
Marketing Director, Top 10 Global Pharmaceutical Company
“Soar Beyond were commissioned to undertake our 2015 and 2018 Pharmaceutical Needs Assessment due to their expertise, as well as their robust and thorough approach to document production. Throughout the process, Soar Beyond were proactive, flexible, responsive, and committed to producing the highest quality PNA possible. The resulting documents have been very well received by our Health and Wellbeing Board. Soar Beyond have helped us to navigate the changing PNA deadlines and supported us throughout the COVID-19 pandemic. We are continuing to use Soar Beyond to keep our PNA up to date through the supplementary statement process and have also commissioned them to produce our next PNA due in 2022″
Natacha Bines, Head of Population Insight, Suffolk County Council
“Novo Nordisk has been working with Soar Beyond since 2016 to support NHS organisations, to optimise their pathways and clinical services, using the Soar Beyond proprietary 4D™ methodology in facilitated stakeholder meetings. This started with Soar Beyond’s consultancy and expertise in delivering 4D™ change programmes. Due to the success of this approach, we have now rolled out an intensive upskilling programme for our field-based market access team, whereby they become accredited to apply the 4D™ methodology to support service optimisation. I’ve enjoyed the collaborative approach with Soar Beyond to create market access solutions to meet both our business and NHS customer needs”
Hasseena Winter, National Market Access Manager, Novo Nordisk Ltd
“Soar Beyond’s i2i Network has been a fundamental part of our market access strategy and success in 2022 in engaging with our target GP clinical pharmacist audience in Primary Care Networks.
The programme has not only brought us a valuable education tool with a demo login for the field team to bring a value offer, but the on-demand and live virtual training with implementation resources has generated more e-permissions for the company than the entire company had before.
What we like best about it is that we get monthly metrics reports and can actually see engagement through utilisation and downloads and the number of consents to contact. I really would recommend the i2i Network programmes for anyone trying to get to the PCN pharmacist audience at scale and in a highly credible and meaningful way.“
National Market Access Manager, Cardiovascular Portfolio, Top 10 pharmaceutical company
“Soar Beyond has been delivering a ‘Core Group’ of Advisors to us since 2013 and we continue to renew this service annually because we find the insights and the intelligence provided by this high calibre advisory group invaluable in shaping our services and product positioning.
The Core Group comprises a cross-section of senior decision-makers (and national leaders) across primary and secondary care to simulate a real health economy and has evolved over the last five years to include STP and transformation personnel. This group meets three times a year but we also have the ability to reach out to them to ask for advice and meet 1:1 or remotely to help shape our offerings and suggest key priorities for discussion at future Core Group meetings. This means that we are more connected and responsive to NHS priorities at a strategic-level and ensures that we are only investing in market access support that the NHS values or needs.
I would recommend Soar Beyond to other companies seeking to understand, align and service their payer decision-makers in a more meaningful way”
UK Head of External Affairs, Global Pharmaceutical Company 2019
“Having the Soar Beyond team supporting us to do this through the structured 4D sessions has been powerful in gaining that shared vision and a structured 12-month plan that all member practices are signed up to. Anjna and the team have been really vested in our success from running the initial session with the practices, defining desired competencies, supporting with recruitment and interviews, and now customising the project-managed approach to delivery planning”
Dr. Kathryn Brown, Clinical Director, SEOx HA PCN
“I like how the [i2i] training journey starts with reflecting own competencies which helps me to understand my learning needs. Another reason why I like using the i2i platform is the e-learning modules are divided into different parts rather than one big module. My favourite feature of the i2i programme is the implementation resources. the ‘ABCDE’ structured approach forms the backbone to how to run a pharmacist-led specialist clinic”
Wing Chi Cheung, Lead PCN Pharmacist
“We have been working with Soar Beyond to produce our pharmaceutical needs assessments since 2017 and have been impressed with their knowledge of the regulations, hard work, and professionalism in producing both the final product and updates in the form of supplementary statements. They managed complex relationships between the various stakeholders to get a fit for purpose relevant PNA published in time and to the satisfaction of the Health and Wellbeing Board. They have been proactive and easy to work with throughout. We have recommissioned Soar Beyond again to produce the now delayed 2021 PNA and also the subsequent one for 2025″
David Conrad, Deputy Director of Public Health, Hertfordshire County Council
Having worked with Soar Beyond for many years, it has been fantastic to work closely with them again recently across our business area. We have commissioned Soar Beyond to work on both internal upskilling of our market access teams and external payer support and consultancy. We are particularly excited to be supporting a national pathway redesign programme using the Soar Beyond proprietary 4DTM methodology.
From a personal perspective, I can always trust Soar Beyond to really understand my needs, develop effective interventions and always deliver to the highest of standards.”
Sarrah Barrakat, Market Access Manager
“We commissioned Soar Beyond to support the Health and Wellbeing Board in producing and publishing a Pharmaceutical Needs Assessment…Soar Beyond supported us with two structured 4D sessions, bringing together a range of stakeholders, LPC, ICS, local councillors, and commissioners from the public health team. The facilitators took us through the session, making it really engaging and informative at the same time -getting us to think differently about how we could transform the way we do things across the system in Harrow.”
Laurence Gibson, Consultant in Public Health, Harrow Council
“The Pharmacy Team from Nottingham City GP Alliance are excited to be using Soar Beyond’s SMART platform as part of a MDT collaborative working project focussed on improving outcomes for patients with diabetes across Nottingham City. The two year change programme utilises the SMART functionality and 4D™ process to map out workforce capability, supporting the development of a team that is upskilled to meet the current and future needs of our population with diabetes.”
Ankish Patel, Head of PCN Workforce, Nottingham City GP Alliance
“As a GP Pharmacist and now dermatology specialist pharmacist, I thoroughly recommend that GP Pharmacists look at the insight e-learning resources for any of the i2i network programmes. They are high quality and bespoke for your role . I was curious to see what the i2i Network e-learning programme for psoriasis would cover, so I took all 4 modules and it took me approx. 2 hours. I was extremely impressed with the structure, interactivity and value of the e-learning including the patient testimonials that brought the disease to life. I wish I had this when starting out with my area of interest!”
Dianne Sanderson, Senior Clinical Pharmacist
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The SMART Workforce Platform is Now Available in the Microsoft Azure Marketplace
Microsoft Azure customers worldwide can now gain access to the SMART Workforce Platform innovated by Soar Beyond and take advantage of the scalability, reliability, and agility of Azure to drive application development and shape business strategies.
Soar Beyond, a UK Digital Health and Transformation Consultancy, is proud to announce the availability of SMART Workforce platform in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. Soar Beyond customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.
“Becoming a Microsoft Partner is an important milestone in scaling and maximizing the impact of Soar Beyond’s digital innovations to health systems and life sciences globally,”
“Publishing and making the SMART Workforce platform available on the Azure Marketplace will facilitate our product innovation roadmap including future potential integrations with Microsoft solutions which are already the preferred choice within the sector.”
“We are pleased to welcome the SMART Workforce Platform to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”
Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp.
The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.
Soar Beyond originally pioneered the SMART Workforce platform to enable healthcare organisations to systematically upskill the clinical workforce in a standardised way; thereby releasing the capability and capacity within services whilst improving patient access and outcomes. Since then, the SMART Workforce solution has evolved to support wider professions and roles in health and life sciences to maximize its people and service potential.
Soar Beyond is a UK-based company with global ambition collaborating with health systems and the pharmaceutical industry internationally. For more information visit: www.soarbeyond.co.uk
Across NHS settings, 80% of HF is currently diagnosed in hospital, despite 40% of patients having symptoms that should have triggered an earlier assessment. The NHS Long Term Plan ambition is that people with HF and heart valve disease will be better supported by multi-disciplinary teams (MDTs) as part of primary care networks (PCNs).
The cardiology specialist team at North Bristol Trust (NBT) identified an increase in HF referrals from GP practices across Bristol, North Somerset, and South Gloucestershire (BNSSG), whereby people with worsening HF were not optimised in primary care. North Bristol NHS Trust (NBT) and BNSSG Clinical Commissioning Group (CCG) – in partnership with Soar Beyond – invited GP practices across BNSSG to express interest in a structured HF training programme as a proof of concept.
Project to demonstrate that with a consistent competency framework and tailored training and mentorship programme, 30 clinicians across BNSSG can conduct effective HF reviews in practice. The multi-professional programme, which runs from March to August 2022, aims to help aspiring clinicians improve their competence and confidence to provide high quality care to people with HF and expand HF expertise and competence in primary care to alleviate referrals into secondary care, and to improve the early detection of HF at scale. The aim was to do so in a multi-professional way utilising both primary care nurses and primary care pharmacists to deliver primary care heart failure management to the same competence framework in HF.
Solution and impact
In March 2022, Soar Beyond’s 4DTM pathway methodology was strategically adopted to utilise the SMART platform to Diagnose the competence of the 30 clinicians against a standardised multiprotection competency framework. This framework was co-produced by Soar Beyond and NBT. Three multiprotection mentors were also onboarded onto SMART.
The initial stage was to develop and a agree a set of competencies for nurses and pharmacists in HF for nurses and pharmacists to develop towards with both nurses and pharmacist mentors who could then use SMART to support, develop and sign off competencies. Alongside four blended workshops (two face-to-face and two virtual) during March-July 2022, each of the 30 clinicians received one-to-one sessions with their mentors on SMART whereby individualised capability reviews and development plans were generated using the platform’s capability mapping functionality. Furthermore, Soar Beyond’s project lead analysed SMART’s capability map for the cohort as a whole to identify common gaps in knowledge and / or skills. The capability map data helped shape the content of the workshops by targeting these gaps.
Systematically set and assess the competencies of multi-professional roles (namely pharmacists and nurses in this programme)
Digitally map the capability using the competency assessment tools
Captures and visualises workforce capability
Develops and helps retain multidisciplinary teams
Keeps teams growing their scope of competence and support the NHS mentors
Supporting remote training and development
Monitoring Key Performance Indicators (KPIs)
Project management reporting by team / organisation
Online platform to manage, develop and retain workforce
Targeted training and mentorship programme
30 clinicians across BNSSG to conduct effective HF reviews in practice- both nurses and pharmacists
4 targeted training workshops conducted in 4 months
Shift in clinicians’ confidence and competence to improve the management and optimisation of people with HF
Increase in QOF recorded HF prevalence
Code-cleansing to reduce the number of people potentially missed off QOF HF register (i.e. those with non-QOF, LVSD or rEF codes)
Reduction in number of people who are potentially undiagnosed or missing code
Increase in recorded functional capacity (NYHA classification)
Prescribing and initiation of medicines in primary care that would usually require secondary care / specialist initiations
Quality and Outcomes Framework (QOF) data for 2017/2018 has shown that there are expected to be 6101 people with AF in Hillingdon. However, there are only 4683 patients on GP AF registers indicating potentially 1418 undiagnosed people are not receiving the appropriate stroke prevention treatment. In 2017/2018, there were 61 strokes in patients with known AF in Hillingdon, and 41% of these patients were not anticoagulated. The pan-London AF toolkit recommends that 80% of AF patients should be anticoagulated without exceptions. Hillingdon has fallen short of this treatment target as only 30 out of the 46 GP practices were above the 80% rate.
Capture AF is an award-winning AF detection and protection service in Hillingdon whereby community pharmacies identify people with possible AF using a KardiaMobile electrocardiogram (ECG) monitor and refer them to the Arrhythmia Care Team (ACT) at Harefield Hospital for diagnosis and treatment. With increasing referrals from pharmacies to Harefield Hospital, the ACT identified a need to embed routine AF diagnostics and management in primary care to free up secondary care capacity for more complex, atypical AF cases.
To establish a pharmacist-led Primary Care AF Hub in Hillingdon with the aim of:
Developing and expanding AF expertise in primary care to alleviate referrals to the ACT
Diagnosing and treating people referred from community pharmacy to the Hub
Carrying out opportunistic AF detection at scale during mass vaccination / long term condition clinics in GP practices
Improving protection and perfection of people with existing AF
Soar Beyond and the ACT at Harefield Hospital co-developed a multi-professional competency framework, which was ratified by the North West London AF Working Group in June 2022. In July 2022, Soar Beyond’s SMART platform will be used to baseline the competence of two primary care pharmacists against the standardised multi-professional AF competency framework. The process of competency assessment will involve onboarding the clinicians onto the SMART platform where they self-assess their competence against the framework. Two multi-professional mentors (arrythmia specialist pharmacist and GP with special interest in cardiology) will also be onboarded onto SMART. Each participant will self-assess their ‘Circle of Competence’ on SMART, which will highlight their AF training and development needs and define targets for the two primary care pharmacists in terms of competency development. The individual competency assessments will be analysed and themed using the SMART platform capability map function and this will inform a robust curriculum to reflect the collective training needs and skill gaps. Alongside 50 case-based discussions, each clinician will receive one-to-one sessions with their mentors on SMART whereby individualised capability reviews and development plans will be generated and designed to meet individual development needs.
Increase the detection of previously undiagnosed, often asymptomatic AF
Increase anticoagulation in high-risk people, potentially reducing the incidence of strokes
Initiate rate control by the appropriate prescribing of anti-arrhythmic medications potentially reducing the incidence of AF-related tachycardia-induced cardiomyopathy
Improve clinicians’ understanding of options for rhythm control
Review QOF AF registers to improve quality of monitoring and reviews
Improve clinicians’ understanding of when to refer to secondary care
Alleviate referrals to secondary care
Improve participant knowledge, understanding of their medications and adherence to treatment
Allow clinicians to develop clinical skills facilitating the expansion of their current roles while supporting continuing professional development
Allow clinicians to establish links with community pharmacy and secondary care teams to provide more holistic, integrated care
SMART is a web-based platform that helps healthcare organisations to:
Systematically set and assess the competencies of the pharmacists within the hub-setting
Digitally map their MDT capability using the competency assessment tools
Capture and visualise workforce capability
Develop and grow competence of the pharmacists within the hub safely
Supporting blended virtual and face-to-face training and development
Standardised project management reporting by team / organisation
Online platform to manage, develop and retain workforce
Targeted cross-sector training and mentorship
“I was really excited to be provided a detailed description of the SMART platform. Now I understand the process for mapping an individual’s development via a competency-based assessment within a defined clinical field. This will be an integral part of ensuring baseline knowledge and skills are ascertained and thereby understanding the bespoke training needs for each individual. Designing a collective training package around these themes will ensure standardised training so that patients will be provided with the same level of care regardless of whom they see. Using this platform will allow me to create a robust, capable and confident workforce, that will flourish because the training has been mapped and delivered in a coherent and consistent way. I am excited that I am able to support them individually and as a group in this learning journey using the SMART platform. Importantly we will be able to use the platform to demonstrate the impact of our training interventions within the wider multi-disciplinary team.”
Zainab Khanbhai Senior cardiothoracic surgical pharmacist with a special interest in AF Royal Brompton and Harefield Hospitals